The category gap
The buyer operates inside a procurement cycle that rewards precision and punishes improvisation. Opportunities are known months or quarters in advance. Each one moves through a fixed sequence of qualification, proposal, negotiation, and award — and each stage carries its own artifacts, approvers, and compliance checkpoints.
Horizontal CRMs treat this as a pipeline with custom fields. It is not. It is a workflow with hard dependencies between stages, specific documents required at specific gates, and partner organizations whose participation has to be tracked as carefully as the buyer's own. The category gap is not a feature gap. It is a model gap.